At Luminara, we want you to shop with confidence. If you receive a damaged or incorrect product, you can request a return within 7 days of delivery. To be eligible, the item must be unused and in its original packaging.

To start the return process, email us or WhatsApp us with your order details and clear photos of the issue. Once approved, we’ll guide you on how to return the product.

We currently do not accept returns for change of mind, so please review product details carefully before purchasing. If you have any questions, our team is happy to assist you before placing an order.

Once we receive and inspect your return, we’ll process a cash refund or offer a replacement, based on your preference. Refunds are issued through your chosen payment method. We appreciate your understanding and are here to ensure a smooth experience for you!

Contact Us:
Email: skincareluminara@gmail.com
WhatsApp: 03390053479